• Putting the focus on the other person
• Being nearly invisible
• Listening
• Creating an atmosphere for unhurried conversation
• Researching
• Staying up-to-date with people, events, trends
• Respecting individuals
• Accepting different beliefs, values, lifestyles
• Having a clear purpose
• Being unobtrusive, focusing on others
• Responding to cues
• Building trust
• Relating to individuals
• Listening and remembering
• Using stories
• Being confident
• Listening intently
• Eliciting the criteria for success
• Putting the “right words” together
• Being creative
• Knowing two cultures
• Being responsive to the other party’s needs
• Being yourself